Frequently Asked Questions

Everything you need to know about your TURTLEBOX experience.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

Do TURTLEBOX products come with a warranty?

Yes, all our electronic devices include a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.

Are your speakers waterproof?

Our latest generation of portable speakers features an IP67 rating, meaning they are fully dust-tight and can be submerged in water up to 1 meter for 30 minutes.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I track my shipment?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.